anonrerising | 1: Let There Be Salt

They bought gems, paypal went down and rolled back all purchases - cancelling gems purchases causes an instaban. Apparently, even when the problem is caused not by the player but by paypal itself.

what the hell

so a black market user offering you a real money deal and you turning them down gets you banned and no evidence helps you

and the payment processing service going down and rolling back charges without your input gets you banned too

what else gets you banned

'what else gets you banned' is an incorrect question, on FR you get banned if a coin flip shows heads. How else can you explain that sometimes you can be breaking rules with evidence for years (not one and not even two multiaccounters) but other times you just have to look too hard at a rule and you are banned...

Yikes, didn’t know that!

I don’t trust FR to securely handle people’s financial information, that’s just the cherry on top.

PayPal doesn't roll back charges when they go down, though. If that was the case a significant amount of businesses would be effected. The only time PayPal will reverse a charge is if the buyer or seller requests a refund. A lot more than just two users would be hit with this.

Kind of sounds like you know people that attempted to roll back their payments to FR and are annoyed that they got banned.

I am not someone to believe anything anyone ever told me - when I heard about that happening, I went to google to see whether there is some kind of evidence besides their word and screenshots of FR's emails. According to various "is X down" sites, that entire week there were multiple reports about how other people were having troubles paying or even logging in.

So if that was a fake anti-FR report about a 10 dollar scam, at least it was well executed. Frankly, I personally do not understand the instaban without appeal for charge rollback as there would be an easy alternative solution of just giving idk 3 days to pay back and then giving a full ban.

na

Unfortunately, for digital purchases in games as a service, credit card fraud is *really* common, probably to the point that any such game *has* to either implement an automated system to ban fraudsters or divert dev time to playing whack-a-mole with them and have less time for other tasks. (want to know the likely reason they take such a hard line stance against RMT? Accepting fradulent transactions along with a way for people to "cash out" their in game items lets bad actors use the game for crime and money laundering, which can get the enabling game company in legal trouble)

I'm not saying FR handles these issues the best way--if your friends were truly banned for reasons beyond their control, and that other user mentioned was, as they say they were, banned for seeming like they *could* be participating in RMT when there was no real evidence, then that's a very serious problem for everyone if their automated system is banning legitimate users. If them changing their system is in response to the recent Paypal trouble, then hopefully they're logging more information with each transaction now so that Paypal's malfunctioning won't implicate an innocent user in fraud again. (Though, refactoring gem purchases was mentioned on their roadmap alongside other refactors on the beginning of June anyway, who knows how far this was planned in advanced and it coming after recent Paypal issues looks like a coincidence)

tbh you know what FR is actually lacking in my opinion? An actual appeals system. Because now, at least as far as I've seen from various screenshots of players (both banned and not) interacting with FR support, FR is "absolutely never" wrong. Then I wouldn't scoff too much at any automated instaban because a player could have an actual, real chance to be unbanned and not, you know, just always told to make a new account by a seemingly automated email. Instead right now it doesn't even matter whether you are an actual scammer or got swept up, if someone in FR support or one of their algorithms decided that you are a rule breaker, you are one.

They do have an appeals system - people have sent pics of themselves and their RL IDs to FR in attempts to appeal bans and verify identity (for multi-account bans) but it's never helped.

No, that's not an appeal system - an appeal system would have the steps that the banned player needs to take in order to possibly be unbanned obviously outlined (like, if you were banned for X, you will need to do Y). Right now there's only an illusion of an appeals system because there's no steps, some banned players just tried on their own to do something, anything and failed.

It’s interesting because they ban people based on screenshots but you can’t appeal with screenshots

They really do.

In a lot of MMO's (Like SWTOR, for example) I was banned for trying to scam the payment system- turns out, their system flagged me because my paypal has my married name, my bank account has my deadname.

(Getting paypal to change your name, even with ALL the documents, is a pain in the ass, and i only plan on doing that ONCE after i get my name legally changed)

I was given an appeal process though- I could show them my ID, my marriage license, as well as my divorce papers, and SWTOR went "Ah, gotcha, paypal. Sorry about that!" and then unlocked me.

Same with WoW- I JUST moved across the country, got back into WoW. Reinstalled it, and logged in, played a bit. Got home later, saw I was banned for logging in on a completely different IP. Just showed Blizz my change of address, and they unlocked me.

FR really needs something like that because their "process" is basically nothing but a smoke screen.

"deadname"

are... are you for real

Yes? Because I'm trans and haven't legally changed my name (Shit's expensive bro)??? That's what trans people call it if they hate it.

ayrt

Oh OMG, I'm sorry for the misunderstanding then. It's just that you only mentioned marriage originally so I immediately assumed you were cis and actually talking about your maiden name. My bad.

Then I googled to find that one Tumblr post that goes like "we're one step away from married cis women referring to their maiden names as deadnames", and instead of the post my first result was a Quora discussion that amounted to "oh sure of course you can, it's not like trans people have a monopoly on the word" :/

Good luck with your legal transition!

AYRT

Lol no worries! Sorry if I came off as a dick, there was misunderstanding on my end, too! Yeah there's an issue of me being trans AND divorced, so I have the deadname, AND the former married name on various accounts and it's SUCH a pain in the ass to get it all sorted out!! Not to mention expensive- it's almost 500 bucks to change your name in CA????? TF?!

and EW that post, GROSS.

Wish we were one step away from people realizing that trying to police random anons' use of the word "deadname" is not helpful and does not make you look like an ally

did you just diagnose me with cis in an effort to teach me a lesson or what O_o

Yea they had trouble logging in and paying websites, but where did you find supporting evidence that PayPal auto rolled back charges during that time?

I'm asking because I run a home business that runs largely through Paypal and also had to deal with issues during these more recent downtimes. Never did I have any situation of PayPal themselves auto-rolling back a payment due to downtime.

What you may not understand about PayPal is when someone "backcharges" you, it's not instantly removed or reduced from your account. You're informed why a buyer is requesting a refund (lack of product, never shipped, etc) and given the chance to contest it by providing proof that you upheld your role as a seller. Even if it does get instantly removed in fraud situations, you're still informed why the payment was removed.

If PayPal automatically rolled back a charge due to downtime, the seller would either be able to see that or support could tell them that. I never, never seen PayPal do something like that outside of credit card fraud (and like a nonny mentioned below, it was CC fraud that's still not PayPal doing it because of downtime and the ban on FR's end is very justified) and I've used the service for many years with 50+ transactions every month or two.

Again it sounds like two people that are annoyed they got banned because they tried to refund their payment to FR.

Can confirm.

Back in 2013 during the Thrage incident, I (stupidly) threatened to request a refund on my purchases if something wasn't done.

I didn't even DO IT- just threatened to.

Still woke up to being banned. So I went and requested a refund anyway. Got my money back, turned around, made a new account, and started over again.

But yeah. You don't even have to actually request a refund, just mentioning you MIGHT do so will get you banned.

1: Let There Be Salt

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